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STARPASS Frequently Asked Questions

Our customers have told us they want an improved Starpass loyalty program that is easy to understand, simple to use and offers flexibility with choice of rewards. 

The key benefit is that you will earn a 10% reward on virtually every purchase. For example, a $5 reward will be issued with every $50 spent on qualifying purchases.

Simply provide your membership number when purchasing items in theater. Login to your account prior to buying tickets on or enter your membership number when purchasing through our ticketing partners.

Credit earned from all ticket purchases made at box office, kiosk, or online will be placed into a pending status and awarded on the day following the show date of the purchased ticket(s).

You can choose to redeem rewards on eligible purchases including tickets, soft drinks and popcorn. Rewards can be used to purchase nearly all items except alcoholic beverages, gift cards, Prestige Tickets, and a Showcase Subscribe membership.

Member rewards can be redeemed seven days a week in theater and on 

Rewards will expire nine months from the date in which they were issued and available to a member.

Membership is free and open to anyone 13 years of age and up.  Starpass will be available at all of our theater locations, including our Showcase SuperLux location in Chestnut Hill, MA. 

If you are an active Starpass member, meaning you have used the program within the last two years, your account will automatically transition to the new program.   If you are not a member or if you have an expired card, you can sign up or re-activate your account by emailing

Rewards earned will be digitally stored on your account.  Your personal dashboard on and our mobile app will show you the rewards you’ve earned.   Also, our theater employees will see the rewards available and ask if you would like to redeem any at that point. 

Yes, you can request a manual adjustment by contacting the Customer Service desk in theater or by emailing The original ticket stubs or receipts are required to receive credit for the transactions in question. Manual adjustments will not be made for purchases made beyond thirty (30) calendar days from date of original purchase.

Yes, registered Starpass members will receive $2 off established ticket pricing for Tuesday showtimes at participating theaters. This offer is valid through 3/16/2019 for up to a total of four tickets.

Also, registered members will receive one same-day free refill on large popcorn and large soft drink purchases.

Finally, you will receive a free regular popcorn for your birthday. It will be loaded to your account on your date of birth and will be available 30 days after the load date.

Your Starpass card, and the value you have been rewarded, is non-transferable.

You can sign up by registering at  Or, you may pick up your Starpass card at the box office or customer service desk at a participating theater. Customers who pick up a card in theater must register the account at

You may get a replacement Starpass card from the box office or customer service desk at any participating Starpass location. You may be required to present a photo ID to receive a replacement card. Your current point total and transaction history will transfer to the new card within 72 hours of the replacement card being issued.
An alternative is to store your membership number in the Showcase Cinemas mobile app. Search for Showcase Cinemas in the App Store and Google Play.

You do not earn credit for purchasing gift cards, gift packs, or prestige tickets. However, you will earn credit for eligible ticket and concessions purchases paid for with gift cards, gift packs, and prestige tickets.

Yes, you will earn Starpass credit for the reoccurring monthly charges associated to a Showcase Subscribe membership.

No, you cannot. A valid credit or debit card must used when purchasing a Showcase Subscribe Membership.

Members will receive credit for up to $500.00 spent per day.